Contribution Policy

1. Purpose of this policy

This policy explains how community contributions to Carlton Woods Association Inc. are processed, receipted, designated, and — in limited circumstances — refunded. It applies to all contributions made online through this website, by check, or by any other method.

2. What your contribution supports

Contributions support the civic and social welfare mission of Carlton Woods Association Inc., including:

• Community events and neighborhood gatherings;
• Safety and security enhancements;
• Beautification and landscaping of shared spaces;
• Civic advocacy and local representation;
• The administrative and operational support required to deliver the above.

3. What a contribution is not

A contribution through this website is not:

• Payment of association dues, assessments, or any amount owed under a deed restriction or membership agreement;
• Purchase of a good or service;
• A reservation of a seat, place, or benefit of any kind.

Dues and assessments are billed separately by the Association office. If you need to make a dues payment, please contact erica@carltonwoodsai.org or call +1 (281) 870-0585.

4. Refund policy

Community contributions are generally non-refundable. However, we recognize that mistakes happen, and we want to treat contributors fairly.

We will issue a full refund in the following circumstances:

• Duplicate charge. You were charged more than once for the same intended contribution.
• Incorrect amount. You entered an amount different from what you intended, and you notify us within 30 days.
• Unauthorized transaction. The charge was not authorized by the cardholder.
• Processing error. A technical fault on our side or Stripe's caused an incorrect charge.

How to request a refund

Email erica@carltonwoodsai.org with the subject line "Refund Request" and include your full name, the date and amount, and the receipt number if available.

Timeline

• We will acknowledge your request within 2 business days.
• We will make a decision within 10 business days of receiving the request.
• Approved refunds are issued to the original payment method through Stripe within 5–10 business days. Your bank may take additional time to post the credit.

5. Privacy

We do not publish, sell, rent, or trade contributor information. See our Privacy Policy for full details.

6. Contact

Carlton Woods Association Inc.
2002 W Grand Parkway N Ste 100
Houston, TX 77069
erica@carltonwoodsai.org
+1 (281) 870-0585